Web: helpdesk.ewsupport.com • E-mail: support[at]enterworks.com
We’re proud of the exceptionally high ratings we receive on customer satisfaction surveys every year. Our Consultants have in-depth knowledge and experience in all aspects of MDM, PIM, workflow, digital asset management, portal and e-commerce solution design and implementation. We work alongside your team to establish realistic project milestones and achieve your objectives. Our Support department is staffed by a team of skilled technicians with thorough knowledge of our products and insight into your unique requirements. You can reach our technical support team by e-mail, through our dedicated support Web site, and by telephone, fax, and mail.
Customer Support Services
Our Support desk is available during normal business hours (9:00 a.m. to 8:00 p.m. US EST). Support is within reach by telephone, e-mail and the Web; guaranteed response time based on case priority; product updates and maintenance releases; and these Support Web Services:
- Online product documentation
- Automatic notification of patches and other downloads
- Access to knowledge base, FAQs, and troubleshooting notes
- Speak with support engineers
For complete details on customized Support options, please contact your Enterworks sales representative at 888.242.8356, or send an e-mail to info[at]enterworks.com. For licensing issues, please send your inquiries to distribution[at]enterworks.com.
Do your users need training?
Enterworks Education Services provides a full spectrum of learning opportunities centered around Enterworks’ solutions. Whether your team needs a quick product overview or an in-depth, hands-on learning experience, Enterworks offers a complete curriculum of instructor-led courses designed to get your staff up and running quickly. We conduct classes at our headquarters in Sterling, Virginia, and we can also provide learning opportunities at your location. To learn more about available courses, or to request on-site training courses, please contact your Enterworks account representative.